The University of Melbourne began its journey of automation by tackling basic yet time-intensive invoicing and supplier records within its finance department. Following a successful proof-of-concept, the Service Improvement University Services team sought to replicate and expand its automation capabilities across a broader set of faculties.
For any university, one of its most important processes is managing student admissions. Ensuring this service is efficient and accurate is critical to the overall satisfaction of a university’s customers. In its commitment to improving the quality and ease of the application process for incoming students, the University of Melbourne worked with Automation Anywhere to automate manual data entries.Today, the admissions teams can process more student applications with less staff managing the process. This translates into increased capacity for teams to conduct more complex components of assessing student applications.
Faculties across the University of Melbourne have also been able to manage disparate systems and bridge gaps in student admissions.
By leveraging RPA, staff are no longer required to navigate numerous excel spreadsheets when assessing results, student information, and enrollment details. Tasks that once took weeks now take a couple of hours.
For teachers, managing the records of individual student assessment results was time-consuming and distracting from creating meaningful learning experiences and driving leading research. By automating core back-end processes, faculty members have been able to dedicate more time to developing their unique areas of expertise and keeping the University of Melbourne, and its students, at the bleeding edge of industry research.
"By bringing in bots to take on the human-intensive and repetitivework, we have been able to create efficiencies and empower existing staff members to repurpose their roles—actually getting people to do what they’re most passionate about and qualified to do."
Shiv Chandra, Robotic Process Automation Manager, University of Melbourne