When Hitachi Vantara started on its RPA journey, they focused on two main areas. In IT, the company wanted to automate its service desk provisioning and de-provisioning processes. This involved ten distinct processes. In Finance, they wanted to streamline order-to-cash, record-to-report, and procure-to-pay processes. These added up to 20 processes, with a total of 30 processes targeted for automation in the initial round of the initiative. Ultimately 41 processes were automated during Phase 1.
Taking a closer look at the procure-to-pay process, previously, employees would read the information from vendor invoices—such as the PO number, the date, the service or product procured, and the amount—and key them into an Oracle ERP system. This was tedious, repetitive work. To give you an idea of how big a job this was, Hitachi Vantara processes more than 80,000 invoices annually from more than 1,000 vendors, in more than 20 languages. All of this needed to be done manually.
Today, Hitachi Vantara has 35 bots in production that can intelligently extract information from all these invoices, regardless of vendor, format, or language. Thanks to Automation Anywhere’s IQ Bot, the firm can also do 75% straight-through processing of invoices.
"We definitely noticed an improvement in both the number of errors and the data accuracy, after switching to the bots."
— Lori Pederson, Manager in IT Global PMO, Hitachi Vantara