Stories from the front lines

Written by Jordan McMahon in Stories from the front lines on January 5, 2016

Two employees at their desks. Both are tasked with fulfilling customer orders and reducing shipping delays. One is equipped with robotic process automation (RPA) software. The other, performing business as usual—manually.    

It may go without saying which employee will be able to more effectively and quickly complete his workload. But what exactly does that look like? 

Written by Jordan McMahon in Stories from the front lines on November 24, 2015

A few years back, ANZ embarked on a “lean transformation journey.” Along the way they found a weapon to add to their organizational arsenal that they tout as being transformative: RPA. In a highly regulated industry occasionally reticent to change, ANZ has “changed the game,” by embracing automation technology—and exponentially increasing use in their global hubs.


In a recent HfS webinar, two of ANZ’s automation champions detailed their story. Pankajam Sridevi, Managing Director, Group Hubs and Simen Munter, General Manager, Group Hubs shared not only why they chose RPA, what they’re doing with it, and their plans for the future, but also how they’ve built excitement in their human workforce and cracked the code to creating a workplace that exemplifies the human-robot partnership.


Here are a few highlights from the discussion: 

Written by Jordan McMahon in Stories from the front lines on October 22, 2015
We’ve heard loud and clear that RPA is changing the face of outsourcing. And BPOs embracing the technology and developing robotic automation offerings are simultaneously hedging their bets for future success, ongoing relevance, and continued utility to their clients. 


But now, it’s high time we see how BPO clients are actually using it—and more importantly, capitalizing on its promised benefits. 

Written by Jordan McMahon in Stories from the front lines on September 24, 2015
The value of RPA is clear, and we’ve heard it ad nauseum. There are the “big three” for starters: a 24x7 workforce, rapid process completion, and error reduction. Then you add in the benefits outside of productivity and efficiency: increased fungible capacity, business agility, and reduced variability.


At this point, however, businesses are getting even more specific about how RPA is helping. It’s not about the promise of RPA anymore; it’s about the practice of RPA. Automation Anywhere customer ANZ opened up to Everest Group about some of those benefits, and also divulged a few secrets about how they’ve successfully rolled out an RPA initiative that employees in multiple hubs are excited about.

Written by Jordan McMahon in Stories from the front lines on September 29, 2014

If your company is like many others, it spends an enormous amount of time unloading and loading data into databases, ERP systems, and web forms. As we all know, the amount of data in the world is growing out of control—some predicting a growth of 50x by 2020. With this data comes data movement, sharing, reporting and a host of other tasks to ensure data is converted into information and intelligence. How will your company deal with this explosion of data? Are your business processes agile enough to survive? How you automate ERP will make a difference.

Written by Jordan McMahon in Stories from the front lines on September 23, 2014

ROI, or return on investment, is what drives businesses. For every dollar spent, a business hopes to get two (or more) back, either in cost savings (easier to quantify) or increased profits (potentially uncapped). Of course, returns do not have to be purely monetary: savings in time and increases in job and customer satisfaction are all advantages as well. But perhaps the most eloquent proof of return is in the independent audit of the benefit seen by a real user.

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