Stories from the front lines

Written by Martin Atherton in Stories from the front lines on January 18, 2018
HR and the Digital Workforce

Is HR missing out? Our recent webinar with EY and ANZ Bank suggested it might be

During a recent webinar, Ernst & Young’s Sunil Mehta and Deepak Swaroop, Automation Anywhere’s Rob Hughes, and the orchestrator of the world’s largest robotic process automation (RPA) installation, Viji Varghese of ANZ Bank, talked to HR professionals about the tremendous opportunities for automation, using Viji’s experience at ANZ as a case in point.

Written by Katie Maller in Stories from the front lines on November 7, 2017

Abhijit Kakhandiki, VP of product at Automation Anywhere, will be presenting a session on the impact of Robotic Process Automation at the 2017 Gartner Symposium/ITxpo in Barcelona, Spain. The session, on Wednesday, November 8, will cover how RPA represents the gateway to a true digital enterprise and what is required to create an intelligent digital workforce. In addition to the presentation, Automation Anywhere will be demonstrating the Automation Anywhere Enterprise Platform, the only complete end-to-end cognitive RPA solution that has automated over two million hours of manual work. The demonstration will be in booth 308. 

Written by Abhijit Kakhandiki in Stories from the front lines on November 1, 2017

The world of Intelligent Process Automation is rapidly evolving. The IEEE P2755™ Working Group for Standards in Intelligent Process Automation was formed in 2015 bringing together a group of industry leaders to help create some much-needed structure and standards to this fast-paced market. This first standard provides a set of definitions established by and for the community involved with Software Based Intelligent Process Automation (SBIPA) so that when terminology is used, all understand the meaning. 

Written by Rob Hughes in Stories from the front lines on May 19, 2017

Viji VargheseI spent the past few days at the Shared Services and Outsourcing Week (SSOW) 2017 conference in Manchester. The week has been filled with exciting stories from shared services leaders from across Europe offering up insights on everything from talent to process methodology, mixed with awards and good company. However, as with most events and gatherings of senior folk across the corporate landscape, lately one theme seems to dominate – Robotic Process Automation or RPA.

Stories from technology vendors across the sector and some from those remotely related to the sector abounded throughout the conference. However, one presentation really stood out as the new benchmark for achievement in RPA and it came directly from a customer rather than from the vendor.

Written by Abhijit Kakhandiki in Stories from the front lines on September 21, 2016

We launched BotVisions this month, a monthly webinar series offering insights into robotic process automation and, and chose this as the first topic because we believe if it is not fast and easy to use, it is not RPA.


In our webinar we shared what makes SMART record different from web record, and shared how Automation Anywhere is innovating to save customers hours of time, increase their RPA adoption, automate their most complex processes, and reduce errors.

Written by Jordan McMahon in Stories from the front lines on August 18, 2016

You may be reading quite a bit about robotic process automation lately. And we can guess the topics you’ve likely been encountering:


Is RPA all hype?

How can human and digital workforces work together?

What happens as RPA becomes increasingly cognitive?


And naturally,

What is RPA in the first place?


Once one moves beyond the first blush with disruptive technology like robotic automation and AI, practicality sets in: how can it actually be used? And can it yield the expected results?


HfS recently authored a PoV piece about the fact that companies—particularly SSOs and service delivery orgs— have moved beyond the hype of robotic process automation and now are “settling in” to using it, and more importantly, realizing the impact on business. Now it’s time to understand more about deployment within an enterprise.