8 Steps to Automate Business Process Outsourcing
Robotic Process Automation (RPA) can lower costs, improve productivity, and increase accuracy throughout any business process outsourcing (BPO) organization.
Setting up RPA isn’t always straightforward, though. Following these eight steps to RPA implementation will give you a solid base to develop your organization’s rules and strategies — and lead to the most successful results.
1. Prioritize processes
Identifying the various processes you’d like to automate and prioritizing them is the best place to start any RPA journey. This exercise can be a collaboration that includes your internal teams and customers to see what would benefit them the most.
This is also the perfect opportunity to use process discovery tools to help track steps and variations in a given task.
2. Test internally
Once you’ve decided which processes you want to automate, you’re ready to begin testing RPA bots on a small scale to determine what works, what doesn’t, and what success will look like for a given task. Equipped with that information and the metrics you want to see, you can expand the scope of what to automate.
3. Partner with experts
Building bots in-house is always an option. But, rather than taking time and resources to start from scratch, why not get some help from third-party developers? Using prebuilt RPA bots available in Automation Anywhere Bot Store to address a variety of tasks, you’ll benefit from the skills and vast functionality provided — without having to learn new skills yourself.
4. Organize your ownership
A proper reporting structure for RPA ownership is key to both keeping the business organized and prioritizing various requirements. It could also include looping in subject matter or industry experts from individual business units to help address the needs of their departments.
5. Assign teams to RPA processes
Every RPA process should have a dedicated internal team to constantly evaluate the efficiency of an entire workflow. Oversight from various roles, such as project managers, business analysts, and process experts, enables you to mix and match RPA bots to ensure a broad scope of requirements are met.
6. Establish a center of excellence
An RPA center of excellence (CoE) facilitates assigning a dedicated team to work with clients while identifying best practices, pilot projects, and key performance indicators (KPIs) on which automation will be used. A CoE is responsible for ensuring customer needs are addressed and achieving company goals through an objective, business-driven perspective.
7. Help with change management
A critical step in implementing RPA is making sure your entire organization is aware of the full impact of the technology. When people have a solid understanding of precisely what RPA can do for them, they’re much more open to using it.
And, when you sweeten the deal with training initiatives, such as those available through Automation Anywhere University, to help people learn to use RPA and improve their skill set, it makes adoption that much easier.
8. Determine the return
When deploying RPA, be sure to establish the KPIs you’ll use to judge your return on investment. This will need to be an ongoing discussion with key stakeholders, but a measure of the desired results versus actual performance will simplify identifying and correcting any issues that arise.
Every RPA journey is unique. These guidelines will help any BPO organization navigate the challenges along the way. RPA is the gateway to new levels of productivity and innovation. With a basic understanding of how to implement it, you’ll set your entire enterprise up for success.