Automation gives employees more opportunities to thrive. That’s what a March 2019 Forrester study on the effects of adopting robotic process automation (RPA) in various industries, including financial services, utilities, and government, found.
Although automation isn’t a new concept, the integration of bots and humans in the workforce is. With bots handling simple, repeatable tasks, employees are able to focus on their assignments rather than dealing with mundane processes. The benefits are vast, and a more engaged workforce is only the beginning.
4 benefits of implementing RPA
1. Meaningful work increases employee satisfaction
A key feature of RPA is its ability to take the robot out of the human. Software bots are highly capable of assisting with things such as human resource processes and customer support, freeing workers to focus on what they were trained to do.
Removing repetitive and process-intensive tasks from daily schedules allows employees to perform more skills-based duties, such as decision-making and creative processes, improving job satisfaction. This, in turn, benefits business owners and managers, enabling them to leverage their resources in better ways.
2. Employees are more engaged
Efficiency has been proven to directly affect employee engagement. According to the Forrester study, RPA improves efficiency by 36% and reduces manual errors by 33%. The study also found RPA increased employee engagement for 72% of the participants. In fact, 72% reported they saved a whopping 50 hours per month, per employee.
3. It helps the workforce stay ahead
According to GO-Gulf, an average of 40% of employees leave their jobs within a year due to insufficient training. On the other hand, employees who spend less time on repetitive tasks tend to make positive use of their extra time, gaining further training to add to their skill sets, which increases worker retention.
Additionally, RPA is a progressive technology with intelligent capabilities appreciated by a young workforce that understands the potential it can add to their careers.
4. Humans and bots can work together
The myth that robots will eliminate jobs continues to circulate. But that’s not actually the case. Bots are generally well-received by employees, who are learning how to use automation to enhance existing processes and are setting up RPA to act as a personal 24/7 assistant to handle tedious tasks.
Prepare for a shift in working environments
Resistance to change still exists among those who believe bots lead to job cuts. In reality, bots are simply changing the way we work, similar to the way machines and power tools replaced hand tools during the Industrial Revolution. RPA merely shifts the demand for jack-of-all-trades employees to those with a more particular set of skills.