We’ve already seen it with the Chief Information Officer (CIO), the Supply Chain Director, and other roles that have made it to boardroom status. When a function becomes important enough to an enterprise, it becomes elevated to C-level. IT underpins most of what businesses do. Supply chains are one of the few means left for a company to generate competitive advantage. But what if there was a further role, one that potentially covered every business process in the organization, one that could stimulate massive savings of time and effort, not to mention improvements in corporate reliability and responsiveness? Shouldn’t that role be represented at the top, as well? Here’s why system automation and the Chief Automation Officer could be next in line.
The Need to Federate System Automation
Automating tasks, systems, and processes can make a night-and-day difference to many operations. It’s like the effect Microsoft Excel has had on business accounting and planning. When users get their hands on a top quality user-friendly application for system automation, there may be no stopping their automation enthusiasm. However, a hundred different automations with each one specific to a particular team or department don’t help an enterprise to be efficient in terms of licensing or sharing of good automation ideas. All too rapidly, that old enemy, silo mentality, rears its ugly head.
Server-side Solutions to Sort Things Out
A smarter solution is to deploy system automation using a centralized repository of automation scripts. A best-of-breed system automation solution will offer simple yet effective ways to catalog scripts that have been created. It will allow managers to assign viewing, usage, and update rights as appropriate. A user can, for example, browse to find an automation script that already meets that user’s needs, then check it out for use, but without being able to modify (i.e. corrupt) the master copy held in the automation software server. At the highest level, an top-flight enterprise automation solution offers an automation command and control center, real time automation task monitor, task scheduler, and centralized task log.
C as in Collaboration, Too
C-level? C doesn’t only stand for Chief. When your company can take process and system automation to the next level with a collaborative social network-based solution, you’ll know that you’ve tapped into a truly strategic resource. Instead of “How can I cope?”, the question becomes “Can we automate that?” Employees suggest opportunities for automation. A leading robotic process automation application will open up this dimension of automation crowdsourcing. It will let users calculate the ROI to be gained in order to initiate the winning projects immediately. It will let you become a Chief Automation Officer with the power to encourage and support departmental automation champions. Just as health and safety, quality, and other fundamentally important programs have been rolled out across enterprises, now it’s possible to add process and system automation to that list, as well.