2018 has clocked in as another explosive year of growth in enterprise RPA. HfS just issued an amended forecast for growth in the global robotic process automation market, expecting RPA to reach $4.3b by 2022. The Digital Workforce revolution is gaining momentum—and fast.
In other words, RPA is not a spectator sport. However, we find that most organizations—even those who have already begun their RPA journeys—have yet to fully commit to wide-scale automation. This means that many firms still face the dilemma of selecting the best provider to help them make RPA a reality.
Good news:Ovum research, a well-respected analyst organization, has just released its evaluation of the RPA market in its Decision Matrix. In his report, Ovum Decision Matrix: Selecting a Robotic Process Automation (RPA) Platform, 2018-2019, Principal Analyst Saurabh Sharma provides a complete SWOT analysis of the primary players and evaluates them all on a consistent set of criteria.
This report was designed specifically to help organizations map out their paths for the next level of their automation programs. It includes rankings of the vendors in terms of their technology and their execution & market impact, and offers recommendations on how to select the right Digital Workforce technology and long-term partner.
I’m very pleased to report that Automation Anywhere leads the pack.
Ovum’s report names Automation Anywhere as an RPA industry leader, highlighting its major investments, its growth, and its ability to deliver real value to its customers. Automation Anywhere also received the highest ratings on both evaluation axes, placing it at the top of the chart. Mr. Sharma wrote:
“One of the understated aspects of Automation Anywhere RPA implementations is a relatively higher level of customer engagement and support provided via customer success managers (CSMs); this is one of the reasons for Automation Anywhere’s high customer retention rate.”
Over the coming months and years, I look forward to sharing many more reports from objective industry observers, highlighting the products, the vision, and the customer success delivered by Automation Anywhere.
For now, though, I’m incredibly pleased to share the most recent Decision Matrix from Ovum and invite you to read it for yourself.