A must-do event for the outsourcing world is happening in Phoenix this month. The IAOP Outsourcing World Summit is touted as being the “largest and longest-running industry event in the world” and generally draws nearly a thousand participants from around the globe. Robotic process automation is among the topics covered in several of the 9 conference tracks, and we’re eyeing a few of the sessions in particular to be especially informative, inspiring, and maybe even a bit controversial.
Here are a few sessions that have gotten our attention, and what we’re hoping to get out of them.
1. Reimagining Outsourcing with Robotic Process Automation: Its Impact on Delivery, Transformation, and Competitiveness
Not surprisingly, our number one pick for this year’s World Summit is the session focusing on the current wave of RPA adoption in the outsourcing world, and how it’s affecting those who have adopted (or will affect those who don’t). I’m sure we’ll hear some numbers surrounding lower operational costs, reduced error rates, and increases in productivity, but I’m also hoping to hear from participants their perception of RPA as the new kid on the BPO block
2. Opening keynote with futurist Jack Uldrich
With our recent focus on how automation will affect the job landscape in the coming decade, we’re looking forward to hearing what Jack Uldrich, “America’s Chief Unlearning Officer,” has to say about what’s ahead for outsourcing, how embracing new technology can help organizations reach new heights, and particularly if he touches on the impact of automating back-office (and soon front office) work as one of the ways BPOs are currently “unlearning.”
3. The Third Industrial Revolution, Smart Machines, and the Resource Revolution: Impact on the Global Sourcing Industry
Yet another one of our favorite topics, this session led by Mike Fabrizi of The MITRE Corp. will discuss why we’re on the brink of the next industrial revolution. What’s piquing our interest in particular? Hearing Mike’s thoughts on how the “value add web is changed in the face of automation and advanced machine learning.”
4. The TENT Talks
In a smart move for the attention-span-challenged (or any of us who just want a good, quick burst of information), IAOP is offering a series of 10-minute “tent talks” that are meant to spurn debate. I’ll be curious to see a) if the topics are controversial enough to get a good dialogue going and b) if there will be adequate time to delve in to the topics fully. If done right, these TENT Talks, being held the first day of the event, could set the tone for the rest of the conference and provide the fodder for many a lunch conversation.
5. State of the Industry survey results
The trends and trajectories for the outsourcing world from the people in the trenches themselves. This short session will review what those in the outsourcing industry see as critical to business in the coming years, and how to get ahead of the “next big thing.”
To visit the IAOP Outsourcing World Summit page, head to http://www.iaop.org/summit.