We may not as a society feel quite ready for robot salespeople, but whether we’re prepared or not, robots are already in the sales world. They might not be reaching out their shiny, robotic hands and leading us to the product we’re looking for, or telling us in charmingly robotic monotone about in-store promotions, but they are transforming the way organizations around the world run their sales processes.
We’re talking about software robots, automating tasks that would otherwise stall sales in areas such as quote-to-cash, reporting, or customer satisfaction.
Reducing Days Sales Outstanding (DSO) is a major initiative in companies today, and streamlining the systems involved in collecting cash is an important step in those improvements, and becoming a more profitable organization. What can automation do for companies looking to reduce DSO? Here's a quick illustration:
"One of the world's largest logistics companies reduced DSO with Automation Anywhere by automating the integration between ERP and their accounting system to eliminate errors and shorten the billing-to-shipping cycle. By automating much of their reporting, Automation Anywhere created a clearer picture of their true account balances helping them tighten credit limits when customers began to show significantly aged or excessive payables balances."
Testing for retail sites
To ensure that customers get the very best experience on their websites in the cutthroat-competitive retail world, many retailers have deployed software robots to perform functional, cross-browser, and load tests—to name a few—in order to ensure that links and objects perform the way they’re supposed to, but also to be sure customers have a fast, easy shopping experience and return again. Software robots can do the work quickly and accurately during waking or sleeping hours, to be sure global sales channels can function optimally around the clock.
Sales order processes
A key area where companies have found value (and where organizations such as BPOs are now exploring more fully) is the order-to-cash process. The amount of processes within this sales flow are practically innumerable—from order to quote to fulfillment and beyond. If errors creep into any of these processes they can be highly detrimental to a company, whether it’s losing hundreds of thousands of dollars through oversights, or losing a key account due to lack of customer satisfaction. Companies today won’t settle for that, especially when tasks like downloading order details from the web, processing orders to create invoices, printing invoices, backing up databases, and email notifications regarding the sales process can all be automated with extremely low error incidence.
To see more of the types of tasks within the sales process that can be automated, we encourage you to take a look at this page in our free guide Putting Non-Value-Added Work on Autopilot. Or get the full guide here.