As we all continue to learn how to better navigate the COVID-19 crisis, our highest priority is the safety and well-being of our customers, our employees and their families. Together, we are a community and there is a great deal we can do. I want to assure you that we will continue to do everything in our power to serve and support you. Read More
– Mihir Shukla, Chairman & CEO
To Our Customers,
As we all continue to learn how to better navigate the COVID-19 crisis, our highest priority is the safety and well-being of our customers, our employees and their families. Together, we are a community and there is a great deal we can do. I want to assure you that we will continue to do everything in our power to serve and support you.
We realize that during this unprecedented time, it is even more critical that we help enable you to not only continue your operations but be even more responsive to the demands you are facing today. For more than 16 years, we have been helping companies with mission critical processes helping hospitals provide urgent care, insurers provide benefits, telcos provide connections, retailers provide food and other necessities, banks provide critical financial support, governments provide infrastructure and information and many other critical missions.
We want you to know that during this crucial time, you can count on us to be there to support your businesses. To help meet the needs of this evolving situation, we have created a task force of senior leaders across Automation Anywhere. This group is monitoring best practices on a daily basis and taking necessary actions in the best interest of our customers.
For Automation Anywhere updates related to COVID-19, please bookmark this page. We have expansive online collaboration tools where your local Automation Anywhere teams can communicate better with you. We are working tirelessly to help everyone stay focused on their most important priorities while expanding our dedicated service to you.
Please stay safe and healthy. This is paramount now more than ever.
We stand united. And together we will emerge stronger on the other side.
Chairman and CEO
As COVID-19 (coronavirus) reaches all facets of life, industries, such as healthcare, life sciences, and the public sector, are finding new ways to defend against the spread of the virus and mitigate the impact that could have long-term effects on businesses and the economy.
Automation Anywhere provides tools and solutions to support our customers in navigating these unforeseen challenges. Join the ongoing discussion happening right now in A-People to collaborate and discuss innovative ways to utilize RPA, and see what ideas customers and RPA enthusiasts are developing.
Robotic Process Automation can help mitigate disruption by enabling businesses to stay connected across teams and systems, maintain customer support and offer stability in times of uncertainty.
Transform your business and find opportunities to address the new challenges you are facing. Automation Anywhere Enterprise A2019 can help bring automation to your business faster than ever. Explore these pre-built business continuity bots to help reduce the business impact from COVID-19.
Let’s come together as a community to create solutions to aid those affected by COVID-19. Put your bot building skills to work and get started with your thirty-day free trial of Automation Anywhere Enterprise A2019 or sign up for Community Edition.
Take advantage of free RPA bots to help you navigate the challenges faced in light of COVID-19.
Read Our Latest Press Release on COVID-19
Our top priority during these extraordinary times is for the safety of our employees, customers, and partners. Since late 2019 when our operations in Asia were initially impacted, we have been taking aggressive actions to maintain a safe operating environment for our stakeholders. We rapidly embraced a virtual operating model and made numerous investments to allow us to operate efficiently. Currently, our global business is operating at full capacity. While limited in-person engagement and travel restrictions are in place, our service and support teams are working at near-normal levels. We do recognize, however, that is far from “normal” for any of us. We stand ready to support the unique and dynamic needs of our customers. Should you require additional assistance, please do not hesitate to reach out. Collaboration in times like this generate the best outcomes for all.
As a leader in Robotic Process Automation (RPA), the platform on which the world’s leading organizations build world-class Intelligent Digital Workforces, Automation Anywhere embeds business continuity processes as part of our business practices. We continually test and update our Business Continuity Plan (BCP) to ensure we are prepared to operate critical services such as support to our customers and partners.
Our High-level Business Continuity Plan for Global Support includes but is not limited to:
Automation Anywhere takes business continuity very seriously and we continue to refine our Business Continuity Plan based on our learnings from the internal test as well as from real time scenarios.
While Global events such as COVID-19, may require additional considerations, please be assured, we are doing everything possible to keep our employee safe as well as to maintain and adjust our business continuity plans. Doing so will ensure we have no/minimal disruption in our services to you, our valued Customers.
No. Our CSM, professional services, sales and account reps are geographically distributed globally, and are set up to work remotely. We have Business Continuity plans across all our functions. Our Support team is staffed on a 24x7x365 basis operating five regionally aligned shifts. Each shift is staffed out of at least two of our five regionally disparate support centers. Engineers in each support center are currently working remotely at full capacity in all five locations.
As long as you do not need onsite support from our professional services team to go-live (which is not normally needed), there should be no delay to your go-live date. Automation Anywhere teams are operating on a work from home basis at full staffing and efficiencies in multiple locations. Our Platform Enablement team provides remote go-live consulting assistance in English at no additional charge on 24x5 basis. We can also provide this assistance on weekends if scheduled in advance. This remote consulting includes help for initial infrastructure selection and setup, software installation, and testing.
As COVID-19 reaches all facets of life, industries, such as healthcare, life sciences, and the public sector, are finding new ways to defend against the spread of the virus and mitigate the impact that could have long-term effects on businesses and the economy.
Automation Anywhere provides tools and solutions to support our customers in navigating these unforeseen challenges. Join the ongoing discussion happening right now in A-People to collaborate and discuss innovative ways to utilize RPA and see what ideas customers and RPA enthusiasts are developing.
Automation Anywhere will advise you of any important notifications via your regular account reps and communication channels. If you have any questions or concerns regarding COVID-19, we request that you contact your account manager, CSM or sales rep immediately. They are all trained to make ensure your business continuity and help you through these unprecedented times. We have also created a task force of senior leaders from across Automation Anywhere who are monitoring best practices and taking necessary actions in the best interest of customers. For regular updates, please bookmark this page.